Frequently Asked Questions

Please see below for a list of frequently asked questions. If there are any additional areas that you have questions about please don't hesitate to contact one of our team on 0845 467 7128 or alternatively click here.

What happens after my contract period ends?

Depending on the nature of your contract you have the option to continue to use the service at a reduced charge. These options can be discussed and confirmed with you prior to you entering into a service/contract period if required.

How long does it take to install a system?

An average vehicle installation takes approximately 30 to 40 minutes.

Are there any additional costs such as sim cards, communication costs or report fees?

Absolutely not, our charges are all inclusive.

When and where can you install?

VermillionMVT has its own employed installation engineers spread around the UK that can install your devices in your vehicles at a time that is convenient to you, including evenings and weekends, when vehicles are not being used.

How reliable is the signal from the unit - any black spots?

In the event that a driver is located in or passing through a low network coverage area all data from the unit is stored internally and communicated in full once the driver re enters an area of coverage. No data is lost when this happens. 

Can drivers find and remove the tracking units?

As standard the tracking devices are installed covertly, usually behind the vehicle dashboard, so are not visible to the driver or anyone else entering the vehicle.

Can I see how long they stopped for at a particular place?

VermillionMVT reports back whenever the vehicle ignition is switched on or off and provides a snail trail and other detailed reporting showing exact speeds, including idling.

Can I get an immediate alert every time drivers exceed speed limits or drive off route?

You can set alerts to notify you when vehicles exceed speed limits and in addition VermillionMVT has a “Geofence” feature which alerts you whenever a vehicle enters or leaves certain geographic locations - for example when a driver reaches a point 2 miles away from the depot you can trigger an alert to ensure that the next load is ready to leave!

Can I see what route they took?

VermillionMVT mapping displays a “Snail Trail” of routes taken by vehicles on the system, simply select the times you wish the report to include and a graphical image will be produced for the entire journey.

What details do I get given on my tracking reports?

Reports are set up by you to give you the right information for your business. The data usually examined in the reports includes driver start time, end time, total hours driven, idle time, parked time and distance driven - plus any defined exceptions you may have set such as exceeding speed limits, moving outside of a given area or out-of-hours activity.

Will the map become out of date?

No. The map is hosted online and is updated on a regular basis with new roads, placenames, satellite images and even photographic birds eye views.

How often can I get reports?

Reports can be generated as often as you like, either at your convenience or you can produce scheduled reports in spreadsheet format. These will then be automatically emailed to your email inbox according to the schedule you have selected.

How often does it update/refresh?

As standard a VermillionMVT device updates to the servers every 300 metres of distance travelled, although this can be more frequent if required. The map, therefore, displays a near real-time picture of where all your vehicles are at any point in time.

What is GPRS?

GPRS (General Packet Radio Service) is the world’s wireless data service available with almost every GSM mobile network. It enables us to access the internet, our email, video streaming and multimedia messages from our mobile phones. VermillionMVT uses this technology to communicate location data back to our application servers.

What is GPS?

GPS (Global Positioning System) is a constellation of orbiting satellites originally developed by the US military, initially as a military navigation system that has since opened up to everybody else to use. A GPS receiver locates 4 or more of these satellites and uses the information to determine its own location. VermillionMVT uses this location technology to accurately track vehicles.

Who installs the equipment in the vehicle?

Unlike many other tracking companies we have our own team of installation engineers ensuring a quality, fully insured and guaranteed install every time.

Is the service fully warranted?

Yes it is; we warrant our units for the life of your contract, this service is provided within the price you have paid, therefore at no additional charge.

How much does it cost?

Thanks to the fact that VermillionMVT designs and manufactures its own systems and software, costs to you are probably the lowest available in the UK. Prices are based on the size of your fleet and range from just 44p per unit per day - with no extras!

Can I get weekly reports from the system?

You can request reports as often as you like. You set the parameters for dates covered and the vehicles monitored to provide the right information for your business.

How accurate is it?

VermillionMVT is very accurate as it uses the Global Position System (GPS) network which normally reports the vehicle position to within a few metres.  VermillionMVT maps then use this position to display the vehicle down to street level, even displaying satellite imagery if required as an additional benefit.

How many of my staff will be able to access the system?

Your choice! You can determine which staff you allocate individual login details to. There is no additional cost for adding extra users onto your system, meaning that seperate departments such as

Where can I access my tracked vehicles?

From any computer that has internet access. Simply use your usual web browser to access the secure section of our website and after successfully entering your unique login details you’ll be able to see your vehicles, monitor their progress and run detailed reports - from your office desk or from any remote location.

Do I need to install any specialist software?

All the information is held and managed on secure VermillionMVT servers, so all you need to provide is access to our web site using your usual PC web browser. Access to the mapping system can be gained from any internet-ready computer device using your secure login and no additional software is required.

How does the VermillionMVT tracking system work?

VermillionMVT installs its own UK designed and manufactured units covertly in your vehicles which communicate detailed positioning information (GPS) to secure servers. Your vehicle information is displayed on our in-house developed secure web based mapping system so that you can see exactly where your vehicles are, if the ignition is switched on, which direction they are travelling and precisely what speed they are doing. This information is archived by the system to produce detailed reports when requested or scheduled.

Why do I need tracking?

Using vehicle tracking, you can monitor vehicle activity in real time as well as access vehicle management information. Reports can easily be generated to verify hours worked, plan the best routes, provide proof of service, identify trends and improve productivity as well as helping to address Duty Of Care obligations.